FAQs
ITEMS FOR SALE
QUALITY – CONDITION TABLE
Each item is thoroughly inspected before it is uploaded. Items range from brand new to good condition. Anything that doesn’t fit these criteria will not be sold via Upcycle Clothing website. Each item is broken down into categories to explain its condition.|
Brand New - Tags Attached |
These items are brand new and never been worn. Most likely the item didn’t fit or suit owner. |
|
Never Worn – No Tags Attached |
These items are brand new and never been worn.
|
| Perfect Condition |
These items have been worn once or twice and are in perfect condition. These items show no signs of wear. |
| Great Condition |
These items may have been worn only once or a few times, however, may have tiny signs of wear. |
| Good Condition |
These items have been worn multiple times, however, may have some signs of wear or imperfections. |
| Okay Condition |
These items will only be sold at warehouse sale events. These items my show some wear or imperfections and we leave it up to the buyer to decide upon viewing. These items are mostly brand names. |
SHIPPING
Shipping Rates Domestic:
Australia Wide - Standard Shipping = $10 Flat Rate
Australia Wide - Express Shipping - $13 Flat Rate
Shipping Rates International:
United Kingdom - Standard Shipping = $28 Flat Rate
United States - Standard Shipping = $24 Flat Rate
New Zealand - Standard Shipping = $18 Flat Rate
Dispatch:
Your order will be dispatched within 48 hours of being placed. Orders placed over the weekend or on NSW Public Holidays will be dispatched the next business day.
DELIVERY TIMES
We are based in Penrith, NSW 2750.
*Please note due to the current COVID-19 pandemic there may be some delays with shipping. Our carrier Australia Post is unable to give exact delays. Once items are dispatched please allow the following business days on top of dispatch.
Domestic:
| State | Standard | Express |
| NSW | 2-4 business days | 2-3 business days |
| ACT | 2-4 business days | 2-3 business days |
| NT | 8-11+ business days | 3-5 business days |
| QLD | 3-5 business days | 2-3 business days |
| SA | 5-7 business days | 2-3 business days |
| TAS | 6-8 business days | 2-4 business days |
| VIC | 4-6 business days | 2-4 business days |
| WA | 5-8 business days | 2-4 business days |
International:
| United Kingdom | 8 - 13 business days |
|
Untied States |
10 - 15 business days |
|
New Zealand |
10 - 15 business days |
TRACKING
Once your order has been dispatched, you will receive a confirmation email with your tracking details.
*Please note in the event your item is stolen/ lost after the parcel has been dropped to the Post Office, Upcycle Clothing is not held responsible.
CLICK & COLLECT
Upcycle Clothing offers same day click & collect. Order are ready 8-24 hours after being placed (depends on day of week).
You will receive email confirmation once your order has been packed and ready and here you can choose a day and time to pick up your order.
*Please note orders that are not picked up after 7 days of receiving your email confirmation will become property of Upcycle Clothing.
I WANT TO CANCEL MY ORDER
For Sale Items
"For sale" orders can not be cancelled once purchasing.
