FAQs – Upcycle Clothing
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QUALITY – CONDITION TABLE

Each item is thoroughly inspected before it is uploaded. Items range from brand new to good condition. Anything that doesn’t fit these criteria will not be sold via Upcycle Clothing website. Each item is broken down into categories to explain its condition.

Brand New -

Tags Attached

These items are brand new and never

been worn. Most likely the item didn’t fit

or suit owner.

Never Worn –

No Tags Attached

These items are brand new and never

been worn.


Most likely the item didn’t fit or suit owner.


However, the tags are no longer attached.

Perfect Condition

These items have been worn once or

twice and are in perfect condition. These

items show no signs of wear.

Great Condition

These items may have been worn only

once or a few times, however, may have

tiny signs of wear.

Good Condition

These items have been worn multiple

times, however, may have some signs of

wear or imperfections.

Okay Condition

These items will only be sold at

warehouse sale events. These items my

show some wear or imperfections and we

leave it up to the buyer to decide upon

viewing. These items are mostly brand

names.

 

SHIPPING

Shipping Rates for Sales:


Australia Wide - Standard Shipping = $10 Flat Rate 
Australia Wide - Express Shipping - $13 Flat Rate 
We offer free express shipping when you spend over $150


Dispatch:
Your order will be dispatched within 48 hours of being placed. Orders placed over the weekend or on NSW Public Holidays will be dispatched the next business day.


Shipping Rates for Consignment
Australia Wide Up to 1kg = $10
Australia Wide Up to 5kgs = $19

 

DELIVERY TIMES

We are based in Penrith, NSW 2750.

*Please note due to the current COVID-19 pandemic there may be some delays with shipping. Our carrier Australia Post is unable to give exact delays.

State Standard Express
NSW 2-4 business days 2-3 business days
ACT 2-4 business days 2-3 business days
NT 8-11+ business days 3-5 business days
QLD 3-5 business days 2-3 business days
SA 5-7 business days 2-3 business days
TAS 6-8 business days 2-4 business days
VIC 4-6 business days 2-4 business days
WA 5-8 business days 2-4 business days

 

TRACKING

Once your order has been dispatched, you will receive a confirmation email with your tracking details. All parcels require a signature upon delivery. If you are not home a pickup card should be left and your parcel will be taken to your local post office.
*Please note in the event your item is stolen/ lost after the parcel has been dropped to the Post Office, Upcycle Clothing is not held responsible.

 

CLICK & COLLECT

 Upcycle Clothing offers same day click & collect.

You will receive email confirmation once your order has been packed and ready and here you can choose a day and time to pick up your order.
If you request an alternative time please let us know. 

*Please note orders that are not picked up after 7 days of receiving your email confirmation will become property of Upcycle Clothing. 
Please bring your proof of purchase. This can be printed or shown via email.

 

I WANT TO CANCEL MY ORDER

Orders can’t be cancelled once purchasing. 

 

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